FAQ
✨ Product & Benefits
What makes Steppy insoles different from regular shoe inserts?
What makes Steppy insoles different from regular shoe inserts?
Steppy insoles are designed with our proprietary Cloud-Step™ Massage Technology. Unlike standard inserts, Steppy features a unique ergonomic design that provides active shock absorption and continuous massage stimulation with every step. This combination helps improve blood circulation, reduce fatigue, and provide superior arch support for all-day comfort.
Can Steppy help with foot pain and plantar fasciitis?
Can Steppy help with foot pain and plantar fasciitis?
Yes! Steppy is engineered to combat common foot issues. The deep heel cup and firm arch support help align the foot to a neutral position, significantly reducing strain associated with plantar fasciitis, flat feet, heel spurs, and metatarsalgia. Many of our customers report relief within the first few days of use.
Are these suitable for standing or walking all day?
Are these suitable for standing or walking all day?
Absolutely. Steppy was specifically developed for people who spend long hours on their feet—such as nurses, retail workers, construction workers, and teachers. The anti-fatigue memory foam absorbs impact on hard surfaces (like concrete), preventing sore feet and reducing stress on your knees and lower back.
📏 Sizing & Fit
How do I know which size to order?
How do I know which size to order?
Steppy insoles are designed with a Universal Trimmable Fit. We offer sizes ranging from XS to XL. Simply choose the size range that matches your current shoe size. If you are in between sizes, we recommend sizing up.
How do I trim them to fit my shoes?
How do I trim them to fit my shoes?
It’s easy!
- Remove the original insoles from your shoes.
- Place your original insole on top of the Steppy insole to use as a template.
- Use scissors to cut along the guided lines on the back of the Steppy insole to match the shape perfectly.
- Slip them into your shoes and enjoy the custom fit!
Will Steppy fit in all types of shoes?
Will Steppy fit in all types of shoes?
Steppy is versatile and low-profile enough to fit in sneakers, work boots, casual shoes, and running shoes. They may be too thick for very tight-fitting dress shoes or high heels, but they work perfectly in most footwear with removable insoles.
🚚 Orders & Shipping
How long will it take to receive my order?
How long will it take to receive my order?
We process all orders within 1–2 business days.
- USA & Europe: 5–10 business days.
- International: 7–15 business days depending on customs clearance in your country.
You will receive a tracking number via email as soon as your order ships.
Where is my order confirmation?
Where is my order confirmation?
An automated confirmation email is sent immediately after purchase. If you don’t see it, please check your Spam/Junk folder. If it’s still missing, you may have entered your email address incorrectly—please contact us at [support@yourbrand.com], and we will update it for you.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
We aim to process orders quickly. If you need to make a change (such as address correction or size change), please email us within 2 hours of placing your order. Once the order has been dispatched from our warehouse, we cannot make changes, but we can help you with a return or exchange once it arrives.
Do you ship internationally?
Do you ship internationally?
Yes, we offer Worldwide Shipping. Whether you are in the US, UK, Australia, or beyond, we will get Steppy to your door.
Note: International customers are responsible for any specific customs or import duties required by their local government.
🛡️ Returns, Exchanges & Guarantee
What is your Money-Back Guarantee?
What is your Money-Back Guarantee?
We offer a Risk-Free 90-Day Trial. We know that orthotics can take time to get used to. If you aren’t walking on clouds after giving them a fair try, simply contact our support team for a hassle-free refund.
How do I initiate a return or exchange?
How do I initiate a return or exchange?
To start a return, please email [support@yourbrand.com] with your Order # and the reason for the return. We will provide you with a return authorization and the nearest warehouse address to ship your items back to.
Do I have to pay for return shipping?
Do I have to pay for return shipping?
If the item is defective or we sent the wrong size, we will cover the return shipping cost. If you are returning for personal preference (e.g., changed mind), the customer is responsible for the return postage.
💳 Payment & Security
Is my payment information secure?
Is my payment information secure?
Yes. Our website is encrypted with SSL (Secure Socket Layer) technology to ensure your personal and financial information is 100% protected. We do not store your credit card details on our servers.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover) as well as PayPal, Apple Pay, and Google Pay for a fast and secure checkout experience.
Why was my credit card declined?
Why was my credit card declined?
This usually happens due to an incorrect billing address or a bank security flag for international transactions. Please ensure your billing address matches what your bank has on file, or try using PayPal as an alternative method.
Need More Help?
Can't find your answer in the FAQ?
Our team is ready to assist you with any other concerns.