TRACK YOUR ORDER
See exactly where your Steppy shipment is.
Just received your shipping email?
Please allow up to 1-3 business days for carrier updates to appear in the system.
Common Tracking Questions
Where do I find my tracking number?
Where do I find my tracking number?
Once your order has been shipped, we will send you an email with your tracking details. Check your inbox (and your Spam/Junk folder) for an email with the subject line: "A shipment from order #1234 is on the way."
Why is my tracking status not updating?
Why is my tracking status not updating?
If you see "Label Created" or "Pre-Shipment," it means your order has left our warehouse but hasn't been scanned by the local carrier yet. For international orders, tracking may pause briefly while the package is clearing customs. This is normal!
How long does shipping take?
How long does shipping take?
- USA & Europe: 5–10 business days
- International: 7–15 business days
Need More Help?
If your tracking hasn't updated in over 5 days, please submit a request so we can investigate for you.